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This lesson is designed to help students set achievable goals to work towards. It includes group discussions, SMART targets and motivational techniques.
By the end of the activity students will be able to:
21st Century Skills – Communication challenge
Show students this film, where Sophie, a barista at a busy market stall, adapts her communication style to handle different customers.
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Staying positive and learning through experience are key to succeeding in challenging situations. Try this lesson and help your students succeed at work.