Becoming confident with your communication skills
Module
This module will support learners to become confident and effective communicators both within and outside of the workplace.
It will also assist learners to identify different communication techniques and learn the importance of adapting communication styles to different audiences. The module includes relevant activities to build rapport, practise active listening techniques and identify good communication skills.
By the end of the module learners will be able to:
- Understand the importance of confident communication and building rapport
- Identify the essential aspects of good communication, including its contribution to effective teamwork
- Understand the importance of adapting communication skills to different audiences
- Learn key active listening skills
- Communicate with confidence
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